Privacy policy

1. Controller

Djerba Taxi, operating djerbataxi.com, is the controller for the data described below.

• E-mail: [email protected]
• Phone and WhatsApp: +216 96 834 003 (21696834003)
• Address: Djerba, Tunisia

2. Data we collect

To process a booking we collect:

• First and last name;
• Phone number and e-mail address;
• Pickup location and destination;
• Requested date and time;
• Number of passengers, children, infants and items of luggage;
• Flight number and airline for airport transfers;
• Proof that a trip completed, and only if you wish to leave a review.

3. Purpose

This data is used only to perform the booking, brief the driver, contact you about the trip, and keep a record of your bookings.

No data is sold to third parties and your data is never used for advertising.

4. Sharing

Your data is accessible only to those who strictly need it to perform the trip: the assigned driver, the dispatch team and customer support.

5. Retention

Booking data is kept for as long as needed to operate the service and defend our legal rights, then deleted or anonymised.

6. Your rights

You may request access to, correction of, or deletion of your data at any time by writing to [email protected]. You may also lodge a complaint with the competent data protection authority in Tunisia.

7. Security

Access to your booking is protected by a secure link containing a unique token. Do not share this link with anyone.